CUSTOMER CARE
We care for our clients, if you feel like your doll quilaty is not at its best please do let us know so we can discuss more about your items so we can resolve the issue as fast as we can. We are open 24/7 so please do not hesitiate to contact us!
Have any questions or concerns?
We’re always ready to help!
Call us at
347-685-3693
or send us an email to:
RETURNS
No returns or exchanges on our handmade dolls!
All sales are final.
FAQ
Do you provide International delivery?
At the moment we do not provide international delivery. We only ship in the US.
Can I customize a dolls clothing?
Yes. You can absolutely choose what color your dolls dress will be with no problem!
Can you customize a dolls clothing?
Aboslutely! We incourage all our clients to choose what they want there dolls to wear. All you have to do is just contact us.
Do you wholesale?
Yes we are currently selling to Botanica's in the N.Y.C area. We are looking to whole sale in the U.S to then sell internationally.
How do I track my order?
We will send you a tracking number normally 3-5 days after purchase.
What are your delivery options?
If you live in the NYC area then we offer free delivery to your address. If you are out of the NYC area then we ship through USPS.
Does Different material cost more?
Sadly yes although we do use top quality fabric Different fabric does cost more them other making the product more vaulable.